Knowledgebase

Manual Settings

These are the setting you should use to configure your email client (Outlook, Thunderbird, KDE, etc.)

Secure SSL/TLS Settings

(Recommended)

Non-SSL Settings

(This is NOT recommended.)

We recommend that you use POP3 over SSL/TLS because it provides increased security for your interactions with the remote mail server.

If you did not directly setup your email account, and were provided a temporary password, we highly recommend that the first thing you do is to change your password. To do this, go to http://www.your_domain.com/webmail and login.  You will see the following:

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Click on the Change Password icon

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Type your new password the same in both the New Password and the Confirm Password fields and click Change Password. You are done here .. continue on to configuring your Outlook.

From Microsoft: https://support.microsoft.com/en-us/kb/287532 (We have edited this to fit our system.)

Our comments will be in RED where appropriate.

Configuring Microsoft Office Outlook 2007

1. Start Outlook.
2. On the Tools menu, click Account Settings.
3. On the Email tab, click New.
4. In the Add New Email Account dialog box, click POP3 and then click Next.
5. Configure the new email account. You can configure the new email account automatically or manually.
• To configure the new email account automatically, follow these steps under Auto Account Setup in the Add New Email Account dialog box:
1. In the Your Name box, type your name as you want it to appear to a recipient.
2. In the Email Address box, type your email address.
   yourname@your_domain.com
3. In the Password box, type the password that you were provided (or changed to above).
4. In the Retype Password box, retype the password, and then click Next to begin the Auto Account Setup process.
   
   Outlook 2007 will try to automatically configure your account settings and server settings. If your account is successfully configured, the Add New Email Account dialog box indicates that the account was created successfully. This dialog box also indicates the type of email server to which you successfully connected.
5. Click Finish, and then click Close to complete the account setup.
   
   Note If automatic configuration fails, the account must be configured manually.

• To configure the new e-mail account manually, follow these steps in the Add New E-mail Account dialog box:
1. Click to select the Manually configure server settings or additional server types check box, and then click Next.
2. Click Internet Email, and then click Next.
3. Under User Information, follow these steps:
1. In the Your Name box, type your name. (As you want it to appear when the person receiving your email sees it.)
2. In the Email Address box, type your full e-mail address.
   yourname@your_domain.com
4. Under Server Information, click the type of email account that you have in the Account Type box.
   This should be POP3

1. In the Incoming mail server box, type the name of the server. This is the server that holds your messages before you download them to the computer. Type the server name in lowercase letters.
   Use the information provided at the top of this document under Manual Settings.
2. In the Outgoing mail server (SMTP) box, type the name of the outgoing email server. Type the server name in lowercase letters.
   Use the information provided at the top of this document under Manual Settings.

5. Under Logon Information, follow these steps:

0. In the User Name box, type your user name.
   This is your FULL EMAIL ADDRESS
1. In the Password box, type your password.
2. If you want Outlook to remember your email account password, click to select the Remember password check box.
5. DO NOT select the Require logon using Secure Password Authentication (SPA) check box. This box should remain BLANK
6. Click Test Account Settings. This feature calls a dialog box that displays, in a step-by-step manner, each phase of the testing of the configuration that you entered. When you click Test Account Settings, the following process occurs:

• The connectivity of the system to the Internet is confirmed.
• You are logged on to the SMTP server.
• You are logged on to the POP3 server.
• If it is determined whether the POP3 server must be logged on to first. If it is required, Outlook automatically sets the Log on to incoming mail server before sending mail option.
• A test message is sent. This message explains any changes that Outlook made to the initial setup.
7. If you want to modify your e-mail account any more, click More Settings to open the Internet Email Settings dialog box.
8. Click Next, and then click Finish.

If you have Outlook 2010, these instruction are located at https://support.microsoft.com/en-us/kb/2028939.

If you have Outlook 2013 or 2016, these instructions are located at https://support.microsoft.com/en-us/kb/2758902.